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How can we help?
How do I add a new debit card for Instant Transfers?
Add a new debit card
- Tap “Profile” on the Outgo App or tap “Balance and Transactions” on web.
- Go to the section labeled “My linked accounts and cards” and tap the “Add” button beside it.
- Select “+ Add your debit card”
- Enter your card details.
- You’ll be redirected to verify the new debit card details. The card must match the owner of the Outgo account.
- Tap “Submit”
- The new debit card will be added to your list of available cards when you tap "Instant Transfer".
Card eligibility
You can only transfer funds to a debit card that matches the user’s information that setup the Outgo account. When you link an external debit card, a verification process will ensure that the name on the external debit card matches this name. You’ll get an error if the name does not match. Instant Transfer to other individuals or non-owned accounts is not supported at this time.
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How soon will funds be deposited into my account?
You can access funds after you submit your Rate confirmation and Bill of lading are approved based on the broker’s status & eligibility.
Four hour funding qualifications
Broker is approved for factoring
Documents are submitted before 3pm EST / 12pm PST
You’ve previously worked with this broker on the Outgo platform
Within 2 business days
Approved brokers you haven’t worked with previously on the Outgo platform or if a rate verification is required.
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If the broker isn’t approved or the invoice isn’t eligible for factoring, funds will be deposited in your Checking account when the invoice is paid by the broker.
How do I reset my password?
Reset your password by
- Tap Sign in at Outgo.co or go directly to app.outgo.co
- Tap Forgot password?
- Enter your email address
- Tap continue
- Follow the instructions sent to your email.
How do I submit load documents?
To submit load documents in the Outgo iOS, Android or or our web application.
- Navigate to the Invoice tab
- Tap + New in the upper left hand corner
- Fill out the form and add all related documents
- Tap submit.
Our team will transcribe the load information, create, and send the invoice on your behalf.
If there are any issues, our team will reach out to you.
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