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How can we help?
How do I make an instant transfer?
Instant Transfers move faster than ACH/wire transactions because they don’t depend on banking windows. So, you can use Instant Transfers 24/7/365 without worrying about ACH windows, weekends, or federal holidays.
How it works
Enter the amount you want to transfer, add a debit card that matches the account owner, confirm the details and tap Transfer. Funds are instantly sent and are available to use right then and there. Instant Transfer is available on both web and through the Outgo app.
Step by step instructions:
- Select “Transfer” on the “Overview” tab on web or the “Balance” tab on the Outgo App.
- Enter the desired transfer amount, select “Instant” under “Select Speed”, and click “Next”
- If you haven’t setup a card before, it will prompt you to add a card, or you may select the card you’d like to transfer to.
- When you setup a card, fill out all of the card details. The card must match the owner of the Outgo account.
- Select the card you'd like to transfer to.
- Confirm the transfer details and tap “Transfer”
Card eligibility
You can only transfer funds to a debit card that matches the user’s information that setup the Outgo account. When you link an external debit card, a verification process will ensure that the name on the external debit card matches this name. You’ll get an error if the name does not match. Instant Transfer to other individuals or non-owned accounts is not supported at this time.
Associated fees and daily limits
Instant Transfers are a 1% fee up to a maximum of $20 per transaction. Standard factoring fees still apply to funds transferred from your Factorable balance.
The daily limit for Instant Transfer is $5,000 and can be moved in either one or several transfers.
What happens if an instant transfer fails?
If an Instant Transfer fails, the funds will arrive back in your Outgo Checking Account in two deposits: the transfer amount and the refunded Instant Transfer fee.
Factoring fees are not eligible for a refund after a failed Instant Transfer.
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How soon will funds be deposited into my account?
You can access funds after you submit your Rate confirmation and Bill of lading are approved based on the broker’s status & eligibility.
Four hour funding qualifications
Broker is approved for factoring
Documents are submitted before 3pm EST / 12pm PST
You’ve previously worked with this broker on the Outgo platform
Within 2 business days
Approved brokers you haven’t worked with previously on the Outgo platform or if a rate verification is required.
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If the broker isn’t approved or the invoice isn’t eligible for factoring, funds will be deposited in your Checking account when the invoice is paid by the broker.
How do I reset my password?
Reset your password by
- Tap Sign in at Outgo.co or go directly to app.outgo.co
- Tap Forgot password?
- Enter your email address
- Tap continue
- Follow the instructions sent to your email.
How do I submit load documents?
To submit load documents in the Outgo iOS, Android or or our web application.
- Navigate to the Invoice tab
- Tap + New in the upper left hand corner
- Fill out the form and add all related documents
- Tap submit.
Our team will transcribe the load information, create, and send the invoice on your behalf.
If there are any issues, our team will reach out to you.
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